Support
We are here for you and are happy to promptly assist you with the eReinsure platform.
Phone Support
US / Worldwide
- 1‑866‑Goto‑eRe (1‑866‑468‑6373)
- Personal customer support is available, toll-free, 12 hours-a-day, Monday through Friday from 8 A.M. to 8 P.M. U.S. Eastern time.
- Excludes holidays of New Years Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the Friday following Thanksgiving Day, Christmas Eve, and Christmas Day.
Europe / Worldwide
- +44(0)7939.927.020
- European customer support is available 8 hours-a-day, Monday through Friday from 9 A.M. to 5 P.M. UK Local time.
- Excludes holidays of New Years Day, Christmas Eve, Christmas Day and national holidays.
Email Support
- support@ereinsure.com
- Support can be requested by email 24 hours-a-day, 7 days-a-week. Email your support question in plain-text format along with your name and contact information and we will work to resolve your issue.
- Be sure to describe the problem thoroughly in order to expedite resolution. Summarize the problem in the subject line of the email.