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Phone Support

US / Worldwide


Personal customer support is available, toll-free, 12 hours-a-day, Monday through Friday from 8 A.M. to 8 P.M. U.S. Eastern time.

Excludes holidays of New Years Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the Friday following Thanksgiving Day, Christmas Eve, and Christmas Day.

Europe / Worldwide


European customer support is available 8 hours-a-day, Monday through Friday from 9 A.M. to 5 P.M. UK Local time.

Excludes holidays of New Years Day, Christmas Eve, Christmas Day and national holidays.

Request an eReinsure Account

Complete the following form to request an account for the eReinsure platform. We will contact you soon.

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Email Support

Support can be requested by email 24 hours-a-day, 7 days-a-week. Email your support question in plain-text format along with your name and contact information and we will work to resolve your issue.

support at ereinsure dot com

Be sure to describe the problem thoroughly in order to expedite resolution. Summarize the problem in the subject line of the email.


North America
Mike Oates


moates at ereinsure dot com

Latin America
Les Blake


lblake at ereinsure dot com

UK / Europe
Anthony Waite


awaite at ereinsure dot com

Igor Best-Devereux


igor at ereinsure dot com