Support
eReinsure Support
Frequently Asked Questions
Common questions that arise regarding the use of the eReinsure platform. View the most Frequently Asked Questions
Phone Support
US and Worldwide
Personal customer support is available 12 hours-a-day, Monday through Friday from 8 A.M. to 8 P.M. U.S. Eastern time by calling toll-free
1-866-Goto-eRe (1-866-468-6373).
Excludes holidays of New Years Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the Friday following Thanksgiving Day, Christmas Eve, and Christmas Day.
Europe
European customer support is available 8 hours-a-day, Monday through Friday from 9 A.M. to 5 P.M. UK Local time by calling
+44(0)20.7327.4555
Excludes holidays of New Years Day, Christmas Eve, Christmas Day and national holidays.
Email Support
Support can be requested by email 24 hours-a-day, 7 days-a-week. Email your support question in plain-text format along with your name and contact information to support@eReinsure.com and we will work to resolve your issue.
Be sure to describe the problem thoroughly in order to expedite resolution. Summarize the problem in the subject line of the email.