# eReinsure Support

Source: https://www.ereinsure.com/support.html

eReinsure's support team assists customers with the eReinsure platform (setup, password, login, training and other issues).

## Phone support

### US / Worldwide
- Phone: 1-866-Goto-eRe (1-866-468-6373), toll-free
- Hours: 12 hours a day, Monday through Friday, 8 A.M. to 8 P.M. U.S. Eastern time
- Closed on: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the Friday following it, Christmas Eve, and Christmas Day

### Europe / Worldwide
- Phone: +44(0)7939.927.020
- Hours: 8 hours a day, Monday through Friday, 9 A.M. to 5 P.M. UK local time
- Closed on: New Year's Day, Christmas Eve, Christmas Day and national holidays

## Email support

- Email: support@ereinsure.com
- Available 24 hours a day, 7 days a week
- Send your question in plain-text format with your name and contact information. Describe the problem thoroughly and summarize it in the subject line to speed up resolution.

## Support request form

A web form on the support page collects: full name, company name, phone number, email address (required), and a description of the issue or question (for example setup, password, login, training).

## Related

- [Home](https://www.ereinsure.com/index.md): platform overview and capabilities
- [Platform login](https://negotiationplatform.ereinsure.com/login): for existing users