# Get an Account

Source: https://www.ereinsure.com/getaccount.html

Use this page to request an account on the eReinsure platform. Complete the online request form and eReinsure will contact you soon.

## Request an eReinsure account

The request form on the page asks for the following. All fields are required except Mobile Number, which is optional.

- Full Name (first and last name)
- Job Title
- Mobile Number (optional)
- Email Address
- Company Name
- Office Number
- Office Address
- Name of a colleague in your business unit who already has an eReinsure account (first and last name)

After you submit the form, a confirmation says your request has been sent and that eReinsure will get back to you shortly. If the request fails, enter information for all required fields and try again, or contact support at support@ereinsure.com.

Existing users can sign in at the [platform login](https://negotiationplatform.ereinsure.com/login).

## Phone support

### US / Worldwide
- Phone: 1-866-Goto-eRe (1-866-468-6373), toll-free
- Personal customer support is available 12 hours a day, Monday through Friday, 8 A.M. to 8 P.M. U.S. Eastern time
- Excludes the holidays of New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the Friday following it, Christmas Eve, and Christmas Day

### Europe / Worldwide
- Phone: +44(0)7939.927.020
- European customer support is available 8 hours a day, Monday through Friday, 9 A.M. to 5 P.M. UK local time
- Excludes the holidays of New Year's Day, Christmas Eve, Christmas Day and national holidays

## Email support

- Email: support@ereinsure.com
- Support can be requested by email 24 hours a day, 7 days a week. Email your question in plain-text format with your name and contact information.
- Describe the problem thoroughly to speed up resolution, and summarize it in the subject line.

## Sales and general contact

- Phone: +1-801-521-0600
- Email: sales@ereinsure.com

## Related

- [Home](https://www.ereinsure.com/index.md): platform overview and capabilities
- [Support](https://www.ereinsure.com/support.md): support hours and contact details