Support

Frequently Asked Questions

FAQs

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How do I access the eReinsure Platform?

The eReinsure Negotiation Platform is accessed on the Internet at https://negotiationplatform.ereinsure.com. Don't miss the "s" in "https" - it is required to access the login page. Please bookmark this address for quicker access in the future.

You can also access the platform from the top banner on eReinsure.com, by clicking the Login button in the upper right corner or click the Login button below.

eReinsure users click here to login. In order to use the Platform, your computer must meet the software and hardware requirements for the Platform as shown on the login page. If you are not sure that your computer meets these requirements, contact your Help Desk. Platform Requirements:

  • Windows NT, 2000, or XP
  • Internet Explorer 6 SP1
  • Browser is JavaScript and active scripting enabled
  • 800x600 pixel screen resolution minimum
  • Thousands of screen colors minimum

Note: For security reasons, the system will automatically log you out after forty five minutes of inactivity. It is recommended that you periodically save your work when creating/editing a submission, as any unsaved changes may be lost upon log-out.

How To login to eReinsure

  1. Open Internet Explorer and access the Internet.
  2. In the Address bar, enter https://negotiationplatform .ereinsure.com and click Go.
  3. Enter your User Name.
    4. Login Screen
  4. Enter your Password.
  5. Press the Enter key or click the Login button.
    RESULT: Upon successful login, you will be presented with the My Desk screen.

I don't have a username and password

If you do not have a Username and Password, please contact your site administrator or your Help Desk. If you are unsure of whom to call, contact the eReinsure Help Desk at (866) 468-6373 or +44(0)20.7327.4555 in the UK.

I have forgotten my password

If you forgotten what your password is you may click on the "Forgot Your Password" link and use the password reset feature. All you need is your user name and the platform will help you create a new password. You may also contact the eReinsure Help Desk at (866) 468-6373 or +44(0)20.7327.4555 in the UK.

Forgot Password Screen

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